6 Reasons Employees Don't Talk To Their Managers
Employees talk more and managers talk less in successful one-on-ones.
6 reasons employees don’t talk to their managers:
- Cold professional culture. Caring happens outside work.
- Talkative managers.
- Curiosity about people is rare.
- Intimidating environments. What’s in your office that shouts, “Let’s have a conversation?”
- Busyness. People value results over relationships. Shift to results through relationships.
- Insecure managers. When managers are uncomfortable, everyone around them is uncomfortable. Tip: Gradually shift your mental focus from worrying about yourself to caring about others.
Information can be shared via email. But connection requires conversation.
7 talking points for a successful one-on-one:
#1. Imagine your best day at work. What are you doing? Not doing?
#2. If your best day at work is a 10, how would you rate your typical day? (“5” represents an average day.)
#3. Why did you choose that number?
#4. What could you do to nudge your number toward 10? (Generate a list of three items.)
#5. Which item would you like to try for the next two weeks?
#6. How could I help? (Only ask this question if you are prepared to help or to find someone who can.)
#7. What would you like me to ask you in our next one-on-one?
- Send talking points to employees two or three days before your scheduled one-on-one.
- Send an email the day before your one-on-one. “I’m looking forward to our conversation tomorrow.”
- Prepare for the one-on-one.
- Reflect on previous conversations.
- Remove distractions like phone notifications.
- Remove physical barriers. You might have the conversation in a neutral location or their office.
- List five qualities/skills you admire about the person before they arrive.
Successful managers seek feedback. Choose one of the following questions at the end of your one-on-one.
- How might our next one-on-one be a little better than this one?
- If I listened better, what would be true?
Why don’t employees talk to managers?
What talking points would make for successful one-on-ones?
Originally published June 8, 2018 on Leadership Freak by Dan Rockwell.